1. We will provide download link and product key to you within 12 hours after payment completed, but we often about 6-8 hours except holidays. If you want to cancel your order or exchange the product, please inform us within 2 hours after payment, we will handle ASAP. Please don't worry and kindly wait,your understanding will be highly appreciate.

2. Please kindly notice that we don't sell CDs/DVDs, all of our products are digital download, we will try our best to help you to solve the download and installation problem.

3. We will reply your email ASAP except weekend (Saturday and Sunday) and international major festivals, please don't worry if you don't receive our respond in time. We would appreciate if you could provide screenshot to our support team of any problem on download or installation or activation, then we could check and provide solutions quickly.